Shipping policy

Shipping Policy

Shipping Destinations

We currently ship to Canada, the United States, and the United Kingdom.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and public holidays. Once your order has been processed, it will be handed to the shipping carrier for delivery.

Estimated Delivery Time

Estimated delivery is typically 8–12 business days from the date your order is placed, including processing time.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, customs processing, weather, and high-volume periods.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information. Tracking updates may take a short time to appear after the carrier receives the package.

Delays

If your delivery is delayed, please contact us at support@myserapy.com with your order number and the email address used at checkout. We will help review the available tracking information.

Customer Support

For shipping questions, contact support@myserapy.com. We aim to respond within 1–2 business days.